Shipping Policy.

This Shipping & Delivery Policy is part of our Terms and Conditions and should be read alongside our main Terms. Please carefully review this policy when purchasing our products — it will apply to any order you place with us.

Shipping Rates

We keep shipping simple with two rates:

• Orders under $75: Flat $7.95 standard shipping
• Orders $75 and over: Free standard shipping

The free shipping threshold is calculated based on the order subtotal (before tax). Shipping costs are calculated at checkout and clearly displayed before you finalize your purchase.

For wholesale orders, very heavy orders (typically over 50 lbs total), or expedited shipping requests, please contact us for a custom shipping quote.

Shipping Method

We ship all orders via the United States Postal Service (USPS). Standard delivery times vary by destination but typically run:

• Within Kansas: 1–3 business days after shipment
• Within the continental US: 3–5 business days after shipment
• Alaska and Hawaii: 5–10 business days after shipment

All delivery times are estimates given in good faith and are not guaranteed. USPS delivery times can be affected by holidays, weather, and other circumstances beyond our control.

Handling Time

Orders placed before 2:00 PM Central Time on a business day typically ship the same day. Orders placed after 2:00 PM, on weekends, or on holidays ship the next business day. During very busy periods (typically December holidays and product launches), handling time may extend to up to 2 business days.

You'll receive an email with tracking information as soon as your order ships.

Tracking Your Order

When your order ships, we send a confirmation email containing your USPS tracking number and a link to track your package. If you don't receive a tracking email within 2 business days of ordering, please check your spam folder, then contact us.

Where We Ship

We ship within the United States and to U.S. territories. We do not ship internationally.

Restricted States

Hemp product laws vary state to state. While our products are federally legal under the 2018 Farm Bill (less than 0.3% THC by dry weight), some states have additional restrictions on the sale, possession, or shipment of certain hemp-derived products. We monitor state regulations and may be unable to ship to certain destinations from time to time.

If we cannot legally ship to your address, we will notify you promptly and refund your order in full. By placing an order, you confirm that hemp-derived CBG products are legal to receive at your shipping address.

Address Errors and Undeliverable Packages

Please double-check your shipping address before completing checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If a package is returned to us as undeliverable (wrong address, refused, unclaimed at a post office), we'll contact you to arrange reshipment. Reshipping costs will be the customer's responsibility unless the error was on our end.

Lost or Damaged Packages

If your tracking shows your package as delivered but you didn't receive it, please:

1. Wait 24 hours — USPS occasionally marks packages as delivered before they actually arrive
2. Check with neighbors and household members
3. Check around your delivery location (mailbox, porch, garage, secure spot)
4. Contact your local USPS office
5. If still missing, contact us and we'll work with you to resolve it

If your package arrives damaged, please photograph the damage immediately and contact us within 7 days of receipt. We'll arrange a replacement or refund per our Refund Policy.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible. Once an order has shipped, we cannot cancel it — but you can return it under the terms of our Refund Policy.

Contact Us About Shipping

If you have any questions about shipping or your order, please contact us:

Kaw Valley Cannabis
833 E 675 Rd
Lawrence, KS 66047

Phone: (785) 249-5742
Email: [email protected]